Cancellation policy

CANCELLATION AND RETURNS POLICY

CANCELLATION: To cancel your order, you must notify BeOLO LLC via email to contact@theololife.com within 12 hours of placing your initial order. An email of confirmation of cancellation will be sent to you by us confirming the cancellation of the order. Orders canceled after this time will not be accepted as canceled and you will be liable to pay for the complete order.

RETURNS: No returns and no refunds on products and returns are only accepted if the product you received is not what you have ordered, or it arrived in damaged condition.

NOTE: Customer must e-notify contact@theololife.com within 12 hours of receiving the wrong item or damaged product describing the issue along with any photos as noted below.

‍The return of products not ordered must be sent back to us in the condition received – that is unopened and ready for us to re-sell.

If your order arrives in damaged condition, you must provide photos of the damaged shipping package BEFORE opening the package AND photos of the damaged product. These photos are to be included with your email notification to contact@theololife.com.

Returns will not be processed for a refund if the notification to BeOLO LLC is more than 12 hours after delivery confirmation.