Refund policy

PAYMENT DETAILS & REFUND POLICY

You agree to pay the fees for BeOLO LLC’s Services that you elect to purchase, and you authorize BeOLO LLC to charge your debit or credit card or process other forms of payment for those fees. BeOLO LLC will not provide refunds, unless BeOLO LLC determines, in its sole discretion, that a refund is warranted.

The total cost of your order is the price of the goods plus card processing and delivery charges. This will be confirmed to you as set out in the ‘Orders’ section.

Payment can be made via credit card or debit card. No goods or products will be dispatched until full payment has been received. A receipt or pro-forma invoice will be issued after the successful purchase of items/products from BeOLO LLC’s e-store.

SHIPPING COSTS

Shipping costs are calculated on the initial order. Delivery costs will vary depending on weight. We reserve the right to change the shipping costs at our own discretion. Allow 5-10 days for delivery.

Holidays and the day on which they are observed may incur delays in processing orders for shipping. Holidays include:

● Christmas Eve,

● Christmas Day,

● New Years Eve,

● New Years Day,

● Good Friday,

● Easter Monday,

● Easter Tuesday,

● Memorial Day

● July 4th Monday

● July 4th Tuesday

● Labor Day

● Thanksgiving Day

● Thanksgiving Day After

● all related Bank holidays.

All orders are shipped first class. For more information on shipping costs email contact@theololife.com.

DELIVERY

Orders are sent to the delivery address that you have registered in “YOUR ACCOUNT.” It is your responsibility to ensure that all the information you provide us with is accurate, including your e-mail address. If you wish to change the delivery address you may do so by contacting the Customer Services team via email. A reply email confirmation will be sent back to you within 8 hours – if you do not receive a confirmation email within this time you are strongly advised to contact us via phone. You, the customer, take all responsibility for any loss or damage that may occur. The Company is not responsible for any loss or damage.

CANCELLATION AND RETURNS POLICY

CANCELLATION: To cancel your order, you must notify BeOLO LLC via email to contact@theololife.com within 12 hours of placing your initial order. An email of confirmation of cancellation will be sent to you by us confirming the cancellation of the order. Orders canceled after this time will not be accepted as canceled and you will be liable to pay for the complete order.

RETURNS: No returns and no refunds on products and returns are only accepted if the product you received is not what you have ordered, or it arrived in damaged condition.

NOTE: Customer must e-notify contact@theololife.com within 12 hours of receiving the wrong item or damaged product describing the issue along with any photos as noted below.

‍The return of products not ordered must be sent back to us in the condition received – that is unopened and ready for us to re-sell.

If your order arrives in damaged condition, you must provide photos of the damaged shipping package BEFORE opening the package AND photos of the damaged product. These photos are to be included with your email notification to contact@theololife.com.

Returns will not be processed for a refund if the notification to BeOLO LLC is more than 12 hours after delivery confirmation.